Shipping policy
Free Shipping all over India for prepaid orders.
Dispatch Time: We will dispatch order with in 24 to 48 hours after we get the order.
Delivery Time: After Dispatching the order will take around 4 to 8 days to deliver depending on the distance.
If you have any doubt regarding to shipping you can mail us at hello@hooray.co.in or you can also Whatsapp on 8239180656.
Undelivered, Return-to-Sender & Delivery Confirmation Policy
- If the courier attempts delivery and you are not available, or you do not answer calls from the delivery agent, the order may be marked as undelivered and returned to us.
- In such cases, no refund will be issued, as shipping and handling charges are already incurred.
- If you still want the product after it returns to us, we can reship the order, but you must pay the shipping charges again.
Order Showing Delivered but Not Received
- If your tracking status shows “Delivered” but you have not received your order, you must inform us within 36 hours of the delivery status update.
- Once we are informed within this period, we will raise a request with the courier company and obtain the Proof of Delivery (POD) or investigate the issue.
- If you report this after 36 hours, the courier company will not accept any complaints, and in such cases, we will not be able to provide any support, refund, or replacement.
Important Note Before Placing an Order
Please note that we do not offer refunds or cancellations once an order has been placed. We kindly request you to double-check all details before confirming your purchase.
If there is any issue with your order, please contact us before dispatch so we can assist you and resolve it on time.
We partner with trusted shipping providers to ensure timely delivery. However, in rare cases, operational delays may occur on the courier's end, which are beyond our control. While we are not responsible for such delays, we will do our best to support you and help resolve the issue.
Thank you for understanding and supporting our small business!